The customer service concept is targeted to those employees who have the greatest influence with your customers. At Francis Tuttle, our customer service training is based on the principle that when your customers know they are courteously treated and appreciated, they will do more business with you rather than your competitors. Francis Tuttle partners with you to help develop employee customer service skills using our proven methods for making your customer's experience a more positive and memorable one.
Outcomes
- Build customer loyalty
- Build employee self-esteem
- Build teamwork
- Decrease customer complaints
- Decrease employee turnover
- Develop skills the competition doesn't have
- Improve employee attitudes
- Improve marketplace image
- Increase customer count
- Increase repeat business
- Increase sales
- Decrease employee absenteeism
Training Objectives
- Foundation for creating loyal customers
- Caring responses for extraordinary service
- Understanding behavior for managing service opportunities
- Skills, strategies and choices for handling challenging situations
- Stress management for service success
Time investments for training vary, depending on your unique business needs. We will conduct a thorough needs analysis to identify specific training objectives. Training initiatives are then customized to exact specifications.
At Francis Tuttle, we work with our partners to implement solutions that produce measurable results.